Signing up for HealthShare Referral Manager (HSRM) as a
community provider
Are you interested in using HSRM?
Keep reading to find out how you can sign up!
First, make sure to confirm you / your facility meets the following criteria:
Your facility has an active network agreement
(i.e. TriWest or Community Care Network (CCN) or Veterans Care Agreement (VCA)
A point of contact from your facility...
...has reached out to the VA Medical Center Community Care Point of Contact(s) to express interest in HSRM and obtained concurrence with the VA Medical Center to move forward
Next, you'll do the following 5 steps:
Step 1
Training
Each staff member attends two-hour training on VHA Train or reviews Community Provider User Guide
This is for All Staff
Step 3
Submit Team Information
One staff point of contact fills out the HSRM End User Tracker (EUT), then sends it to the HSRM Help Desk at [email protected]
This is for the facility point of contact
Step 4
Receive Accounts
HSRM Help Desk will create accounts in HSRM, then provide confirmation of account creation to the facility point of contact
This is for Help Desk
Step 5
Log Into HSRM
Go to https://ccracommunity.va.gov to log into HSRM and begin processing
This is for All Staff
Note: Only staff members who process VA referrals and authorizations or communicate directly with the VA Medical Center should create HSRM accounts.
The resources below will help you complete
the hsrm user account creation process
VA Medical Center Community Care Points of Contact
VA Medical Center Community Care Points of Contact are available at https://www.va.gov/COMMUNITYCARE/providers/reference.asp#Contacts
ID.me information
ID.me registration instructions are available at https://www.va.gov/ COMMUNITYCARE/docs/pubfiles/factsheets/FactSheet_26-06.pdf
End User Tracker Information
End User Tracker is available at https://www.va.gov/COMMUNITYCARE/
docs/providers/HSRM_End_User_Tracker.xlsx#
Completed End User Tracker can be sent to the HSRM Help Desk at
[email protected]
Important: The staff email addresses provided in the End User
Tracker must match the email addresses your staff used to register for
ID.me
HSRM User Guide
HSRM User Guide is available at https://www.va.gov/vdl/documents/clinical/community_care/ccra_hsrm_end_user_guide_va.pdf
Note: If your organization has already been provisioned and a new staff member needs an HSRM account, the community provider facility POC must open a ticket with the HSRM Help Desk.
HSRM Help Desk Information
Phone: 1-844-293-2272
TTY: 1-844-224-6186
Email: [email protected]
Hours: Monday - Friday, 8AM - 6PM ET
For additional information about HSRM, visit https://www.va.gov/COMMUNITYCARE/providers/reference.asp#Contacts